Privacy Policy

Gogoprint (Thailand) Co., Ltd. (“Company”) recognizes the importance of the protection of personal data. This Privacy Policy explains our practices regarding the collection, use and disclosure of personal data including other rights of the Data Subjects in accordance with the Personal Data Protection Act B.E. 2562 (2019) and applicable law. All your personal data entrusted to us will be collected and processed in accordance with applicable laws.

Collection of personal data

We collect your personal data that you five directly to us when you.

- Register an account on our website

- Interact with our website

- Place orders on our website

- Engage in calls and emails with our representatives

The legal bases for collecting and processing your personal data include: (i) performance of contract; (ii) compliance with legal obligations; (iii) our legitimate interests.

Types of data collected

The personal data we collect is used:

- To create your account on our platform

- Contact data: such as telephone number, email address, billing / shipping address

- Technical data: website usage data, such as search history, clickstream data, access logs, etc.

- Other data: such as your artwork file(s)

Processing of data

The personal data we collect is used:

• - To create your account on our platform
• - To place orders on our platform and pay for them
• - To prepare and deliver products and services to you
• - To communicate with you about your orders
• - To improve our products and services
• - To support administrative requirements
• - To provide direct marketing and promotions
• - To provide customer support

We do not share and disclose your personal data.

Service Providers

We may use service providers to facilitate the sale and provision of our products and services, e.g. payments, and marketing. Service providers have their own privacy policies and should also comply with PDPA and GDPR requirements.

Law Enforcement

Under certain circumstances, we may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Personal data retention

We will retain your personal data for as long as necessary during the period you are a customer or under relationship with us, or for as long as necessary in connection with the purposes set out in this Privacy Policy, unless law requires or permits a longer retention period. We will erase, destroy or anonymize your personal data when it is no longer necessary or when the period lapses.

Security

We use reasonable administrative, technological, logical, physical and managerial measures to safeguard your information against loss, theft and unauthorized access, use and modification. These measures are designed to provide a level of security appropriate to the risks of processing your information.

Data subject rights

As data subject, you may exercise any of the below rights within legal requirements and policies at the present or as amended in the future as well as regulation set out by us.

• Data access: You have the right to access your personal data that is under the Company’s responsibility; to request us to make a copy of such data for you; and to request us to reveal as to how we obtain your personal data.
• Data correction: You have the right to rectify your personal data to be updated, so as to be complete and not misleading.
• Data portability: You may have the right to obtain the personal data we hold about you in an organized, readable, electronic format and/or to send or transfer such data to another data controller, which must be (a) personal data that you have provided to us, and (b) to perform a contract we have with you or where we have obtained your consent to collect, use, or to disclose
• Objection: You have the right to object to collection, use or disclosure of your personal data
• Processing suspension: You have the right to request us to suspend processing your personal data under certain circumstances.
• Withdrawal of consent: If you have given us consent to collect or use your personal data, you have the right to withdraw such consent at any time throughout the period your personal data is available to us, unless it is restricted by law or you are still under beneficial contract.
• Data deletion or destruction: You have the right to request us to erase, destroy or anonymize your personal data that we collect, use or disclose unless it is restricted by law
• Complaint lodging: You have the right to complain to competent authorities pursuant to relevant laws if you believe that the collection, use and/or disclosure of your personal data is not in compliance with relevant laws.

You can exercise these rights by contacting our Data Protection Officer as mentioned below. We will notify the result of your request within 30 days upon receipt of such request.

Advertising and Marketing

We use your information to analyze, personalize and enhance our products or services, and marketing efforts through Google, Facebook, pixel tracking code, newsletter and others. We use such information to provide you with customized and personalized recommendations for products or services we think will be of interest to you.

Communications

We will send communications or news for the purpose of utilizing your preference. If you no longer want to receive non-transactional communications from us via email, you can click the “unsubscribe” link in the email.

Cookies

To enrich and perfect your experience, we use Cookies, tags or similar technologies when you visit our website. Cookies are small pieces of data or text containing a unique identifier that are issued to your computer when you visit a website. They are used to store or track information about your use of the website, to analyze website usage trends, or to remember user information / preferences for your convenience. Most cookies collect data that is aggregated and anonymous.

Certain types of cookies are necessary to the proper functioning of the website, while other types of cookies allow us to improve your browsing experience, customize content according to your preferences, and improve the performance of our website. If you do not wish to have cookies placed on your devices, you should set your browser to refuse cookies before using our website. If you choose to refuse, block or delete cookie tracking, your user experience may be affected. Without cookies, your ability to use all or part of the feature or sections of the website may be limited.

Additionally, third parties providing specialist services to us (e.g. Google Analytics) may issue cookies through our website to serve ads that are relevant to your interests based on your browsing activities or improve tracking.

Data breach notification

In the unlikely event that a data breach occurs and your personal data is affected, we will notify the Office of the Personal Data Committee without delay and, where feasible, within 72 hours after having become aware of it, unless such personal data breach is unlikely to result in a risk to your rights and freedoms.

If the personal data breach is likely to result in a high risk to your rights and freedoms, we shall also notify the personal data breach and the remedial measures to you without delay by email.

Changes to this Privacy Policy

We may change this Privacy Policy from time to time. To stay aware of changes to this Privacy Policy, we encourage you to frequently check your email.

This Policy was last updated and took effect on 7 March 2023

Contact Information

If you wish to exercise your rights as data subject, or if you have any questions about this privacy policy, please contact us through the channel below:

Personal Data Protection Officer

Gogoprint (Thailand) Co., Ltd.

444 MBK Center, Room A,B 6th Floor, Phayathai Rd., Wang Mai, Pathum Wan, Bangkok 10330

[email protected]

www.gogoprint.co.th

02-026-3147

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